Trusted Shops – the quality seal for online shop quality


 Trusted Shops is the European quality seal for online shops. Prior to being awarded the quality seal from Trusted Shops, the online shop undergoes a very stringent examination. In excess of 100 different criteria are looked at in the course of the inspection. The most important inspection points are:

  • Data protection and data security
  • Price transparency, shipping costs and additional costs
  • Delivery information and customer service
  • Right of Revocation and Right of Return
  • Lawful General Terms and Conditions

There are currently in the region of 14,800 online shops across Germany that have been certified by Trusted Shops. A successful certification offers the customers as well as the sellers a great many advantages.


Buyer protection and security for your online shop

In addition to the inspected quality, Trusted Shops also gives the customers the possibility to protect themselves against the risks of non-delivery or non-reimbursement. The buyer protection also applies in cases of credit card fraud.


Trusted Shops creates trust and increases the level of awareness and prominence of the shop 

The advantages offered to the seller by Trusted Shops are obvious: the quality seal is meanwhile well known among consumers, which means trust is generated in the otherwise anonymous world of the internet. It is also easier to market an online shop when it has been awarded the quality seal. A further step which could be taken would be to incorporate a customer evaluation system, which would further increase the level of transparency of the online shop.


Outletstores Direct GmbH, a subsidiary of V&V Dabelstein Logistik GmbH, which assumes responsibility for the operative implementation of the shop management tasks, is certified as a Trusted Shop.